Contact

How can I contact you?
If you need help, you can use our contact form or send an email to support@the-costume-chest.com.

How long does it take to receive a response?
We aim to respond within 24 hours on working days.

Do you have a physical store?
No, we do not have a physical store. Our address is for returns only and cannot be visited.

Payments and Checkout

What payment methods do you offer?
You can use the following payment methods on our website:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

Can I cancel or change my order after placing it?
Yes, you can cancel or change your order as long as it hasn't been shipped yet. Please contact our customer service as soon as possible and provide your order number so we can process the change.

Are my payment details stored securely?
Yes, we take the security of your payment information very seriously. We use encrypted connections (SSL) to ensure your payment data is securely transferred and stored according to applicable safety standards.

Will I receive an invoice for my order?
Yes, after placing your order, you will receive an invoice by email. This will include all important details of your order, including payment information.

Shipping

Do I need to pay for shipping?
Shipping is free for orders over $25 AUD , regardless of the order quantity.

How long does delivery take?
The average processing time is 1 to 3 working days. The expected delivery time is 8 to 12 days. 
Total delivery time:  9-15 business days.

How can I track my order?
Click here to track your order.

Which countries do you ship to?
We ship our products to Australia.

Exchanges and Returns

What are the return conditions?
Orders can be returned within 14 days after receiving the package. The product must be returned in its original condition, must not be damaged, and must not have any unusual odors. If the product does not meet these conditions, we will send it back to you and no refund will be issued. Please check carefully before returning the item.

What are the return shipping costs?
Return shipping costs are at your own expense and depend on the courier and the country of origin of the return.

What should I do if I received a damaged or defective product?
We’re sorry if your order arrived damaged or defective. Of course, we offer a warranty in such cases. Please contact us at support@the-costume-chest.com, and we’ll work with you to find a suitable solution. Don’t forget to include a photo of the damaged or defective product so we can better assess the situation.

Company Information

Website Name: The Costume Chest
Address: Exportweg 50, 2742 RC Waddinxveen, Netherlands
Email: support@the-costume-chest.com
Contact Form: here
Phone Number: +31 610072945
Chamber of Commerce number: 67243053
VAT ID: NL002381707B61

Customer Service Hours

Monday to Friday: 09:00 - 17:00 PM
Saturday and Sunday: 11:00 - 16:00 PM

Average response time: within 24 hours

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